Last Updated: May 27, 2026
Welcome to Rasstack (“App”, “Application”, “Service”, “we”, “our”, or “us”).
This Privacy Policy explains how Rasstack collects, uses, stores, and protects information when you use our mobile application for aquaculture farm monitoring and management, automation, and connected hardware control.
By using the Application, you agree to the collection and use of information in accordance with this Privacy Policy.
We collect only the information reasonably necessary to operate, maintain, and improve the Application.
When you register or sign in to the Application, we may collect:
Authentication services are securely managed through Firebase Authentication. We do not directly store user passwords.
To provide aquaculture monitoring and automation features, the Application may collect and synchronize operational data associated with your farming system, including:
This information is used solely to enable system monitoring, dashboard visualization, automation, analytics, and technical troubleshooting.
We may automatically collect limited technical information such as:
This information helps us improve stability, reliability, and user experience.
We use collected information to:
We do not sell your personal information.
The Application may use trusted third-party service providers to support functionality, analytics, and reliability. These services may collect limited information in accordance with their own privacy policies.
Third-party services used may include:
These providers may process technical information necessary for application performance, diagnostics, and secure account management.
The Application may communicate with compatible aquaculture monitoring systems, controllers, sensors, and automation hardware. Depending on device configuration, the Application may request permissions necessary for:
Permissions are requested only when required to support Application functionality.
We retain account and operational data for as long as your account remains active or as reasonably necessary to provide the Service. We may retain limited technical or diagnostic information where necessary to:
Users may request deletion of their account and associated data. To request deletion, contact:
Email: support@rasstack.com
Upon verification, we will make commercially reasonable efforts to delete account information and associated synchronized operational data unless retention is required for legal, security, or operational reasons. If in-app account deletion becomes available, users may delete their account directly through the Application.
We value the security of your information and use commercially reasonable administrative, technical, and organizational safeguards to protect it. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
The Application is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to remove it.
Your information may be processed and stored using cloud infrastructure operated by third-party providers in locations outside your country of residence. By using the Application, you consent to such processing where permitted by applicable law.
We may update this Privacy Policy from time to time. Changes become effective immediately upon publication of the updated policy. Users are encouraged to review this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Rasstack Support
Email: support@rasstack.com
Website: https://app.rasstack.com